Pavel Růžička - Portfolio

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Xerox Chester

6/2014 – 3/2023

service web portal and e-shop for XEROX
ASP.NET Webforms
MS SQL, Azure

Enables contracted clients to manage their service requirements and order consumables, distributors to purchase goods, partners to order spare parts and paper, and service engineers to report their trips and order spare parts. Was redesigned in 2022 after 11 years of operation, to better suit current standards.
The app is being used in Czechia, Slovakia, Poland, Romania, Bulgaria, Hungary, Israel, Turkey, Egypt, Netherlands, Swiss, Spain, Greece, Russia and in Saudi Arabia.
For each country the version has various adjustments and enhancements implemented.

HAVIT Projects

6/2014 – 3/2023

customers/dealers portals, workflow systems
accounting/invoicing systems, document management systems
ASP.NET Webforms, MVC
MS SQL, Azure

Webmium - WOP

July 2013 – May 2014

dealers portal, ticket/tracking system
ASP.NET Webforms

PSČP - Klientský portál

November 2012 – May 2014

automated client self-care portal
ASP.NET MVC, jQuery

PSČP - Portal PEPA

October 2012 – May 2014

portal to support of officials and dealers
ASP.NET Webforms

Accessible web pages of PraguePride.cz

2012

Adaptation of UI for disabled people, people with special needs, weak-eyed and sightless
Adding WAI ARIA regions and roles, accessibility links, checking of semantic
Technologies:
PHP5, HTML/CSS, WAI ARIA, CMS Made Simple, Mobile, Internet

Prague Bears - Web

January 2013 – Present

multilanguage community website, web/ics calendar, facebook integration
ASP.NET Webforms, Microsoft Sharepoint

One of the biggest IVR/USSD selfcare in Czech Republic

2007 - 2012

more than 1.4 million calls every month are handled through this self-service channels
Improving, working on projects related to launching new services
Support and consultancy for the business owner of applications
UX - Human Computer Interaction design
Work also included solving incidents, service calls
Technologies:
Aspect Prophecy (VoiceObjects), Eclipse, XML, VXML, JSP, Oracle, ASP.NET, Nuance ASR

Recoding of a big IVR/USSD selfcare application

2009 - 2012

Huge project consisting of analysis and preparation of project tasks
UX - Human Computer Interaction design
Solving problems with parallel running of the old and the new application
Improving debugging and testing environment
User Experience enhancements - slideshare.net/KexikWhite/how-to-tacle-with-common-usability-violations-of-vui
Involving Application Chaining
Using DTMF for entering letters - slideshare.net/KexikWhite/shorter-list-by-entering-letters-via-dtmf (published on Voxeo's Developer blog
blogs.voxeo.com/voxeodeveloperscorner/2012/01/31/voiceobjects-managing-lists-with-dtmf-input/)
Technologies:
Aspect Prophecy (VoiceObjects), Eclipse, XML, VXML, JSP, Oracle, ASP.NET, Nuance ASR

Migration from Genesys Voice Portal 7 to 8

2012

Updating the code of all the applications on Aspect Prophecy (VoiceObjects)
adopting old applications for using SIP protocol
(published on Voxeo's Developer blog
blogs.voxeo.com/voxeodeveloperscorner/2012/03/13/slides-from-t-mobile-sip-ani/)
solving problems with a proprietary Genesys VXML tag for transferring Attached Data
Technologies:
Aspect Prophecy (VoiceObjects), Eclipse, XML, VXML

Customer Satisfaction Feedback

2012

Replacement of the old, static IVR application with a new one that uses database configuration of scenarios
The application integrates Aspect Prophecy (VoiceObjects) with database engine via WebService
UX - Human Computer Interaction design
Technologies:
Aspect Prophecy (VoiceObjects), Eclipse, XML, VXML

Express Customer Line for T-Mobile selfcare IVR

2010

Allow immediate payed transfer to an agent on users choice
UX - Human Computer Interaction design
Media reference: Mobil.cz
Technologies:
Aspect Prophecy (VoiceObjects), Eclipse, XML, VXML

Delivering USSD technology to T-Mobile selfcare

2009

A new channel to selfcare in T-Mobile Czech on Aspect Prophecy (VoiceObjects)
UX - Human Computer Interaction design
Enhancing the existing voice application with text channel
Technologies:
Aspect Prophecy (VoiceObjects), Eclipse, Cellicium CellCube, XML, VXML

Tyna: T-Mobile IVR with Czech Speech Recognition - ASR

2008

T-Mobile was the first company in the Czech Republic to use this technology
Using the state-of-the-art technology provided by the American company Nuance Communications
Based on the principle of "Natural Language Understanding" (NLU) with an open question at the beginning
Involved necessary adoption to Aspect Prophecy (VoiceObjects)
Grammar development and tunning of 20 000 senteces and collocations
Action and object tagging
UX - Human Computer Interaction design
Example: ASR Roaming demo (Czech)
Media reference: Mobilmania.cz, Mobil.cz, Computerworld.cz
Technologies:
Aspect Prophecy (VoiceObjects), Eclipse, XML, VXML, JSP, Oracle, ASP.NET, Nuance ASR

"ASP.NET Component of the Year" - 2nd place in a contest

2006

Very useful server controls for ASP.NET developers, involves UI interaction design
Blink, ImageViewLink, FlashMovie, ScheduledAdRotator, EnhancedHtmlForm, Pagination
Source: pavel-ruzicka.net/KomponentaRoku/
Technologies:
ASP.NET, C#

Rebuilding the website T-Mobile Czech

2004 - 2005

Completely new ASP.NET based website www.t-mobile.cz with CMS
Development of customized server controls
UX - Human Computer Interaction design
1st place in competition Web Top 100 (2005)
Technologies:
ASP.NET, C#, HTML, CSS, JavaScript, MS SQL, IIS

Rebuilding intranet CMS

2004 - 2005

Recoding old static and PHP/ASP mixed pages to a new ASP.NET intranet based on Microsoft CMS
UX - Human Computer Interaction design
Technologies:
ASP.NET, C#, HTML, CSS, JavaScript, MS SQL, MS CMS, IIS

Internal T-Mobile Czech request tracking system

2004

Based on ASP.NET, MS SQL with simple workflow and e-mail reminder
UX - Human Computer Interaction design
Still used by the whole company for requesting simple tasks
Technologies:
ASP.NET, C#, HTML, CSS, JavaScript, MS SQL, IIS

Internal web based application for T-Mobile Call Centre

2002

Publishing call centre status data and online messages on big screens to call centre agents
Based on ASP.NET, MS SQL, Oracle DB, Internet Explorer
UX - Human Computer Interaction design
Still used with very few changes and updates (Big screen 1, Big screen 2)
Technologies:
ASP.NET, C#, HTML, CSS, JavaScript, MS SQL, IIS